Damaged products or missing items
Please inspect your purchase as soon as you receive it. Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities. If this is not the case, please notify us within 2 working days of receipt of your item.
If you believe the item you have received has a fault or defect, please contact us within 7 days. We will advise you on how to return the item and will send you a written confirmation. We ask that you then simply return the item in full, along with the packaging, within a further 14 working days.
It is your responsibility to make sure that the items are returned to us safely and without any further damage so please ensure it is packed safely and securely. We recommend using a recorded delivery service. When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect. Please understand that we cannot be held responsible for any damages caused due to any improper use. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred.
If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement- if applicable, we will also refund you the cost of returning the item back to us. Please note the initial delivery charges are refundable for faulty products.
Change of Heart
We do ask that goods returned to us because of an "unwanted gift" or a "change of mind" are returned in an unused and re-saleable condition, including the undamaged product packaging.
Please understand that we cannot accept a return on an item which has been used or with damaged packaging or has anything missing. If our returns department cannot accept your return, we will return the goods back to yourself and a further delivery charge will be incurred. Please ensure the returned item is packed safely and securely. Any postage costs on sending the item will not be refunded Please note that we cannot be held responsible for packages lost in transit. We will only accept goods back as "change of heart" within 14 days of you receiving them.
Please send all returns to -
COMPLEX DISTRIBUTION - RETURNS